Business Strategy

Is authentic leadership really the key ingredient for successful culture...

The word ‘authentic’ is thrown around a lot with employees and leaders alike being told that they need to be ‘more authentic’. When talking about posting on social media, for example, businesses are told to be...

Managing your remote or hybrid workforce in seven easy steps

Managing customer interactions across many channels is an essential part of today’s businesses. But how can companies manage their own employees in contact centres when they both work from home and in the office? Nathan Stearns,...

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