The use of Generative AI in the workplace is surging in the UAE, with 40% of workers already having implemented or experimenting with the technology, compared to just 28% of workers globally, according to Salesforce’s Generative AI snapshot research titled The Promises and Pitfalls of Generative AI at Work.
In a potential boon for employers, 79% of UAE workers who are using Generative AI claim it makes them more productive, while 74% say Generative AI increases their levels of engagement at work.
However, according to the survey, businesses’ policies and training around the technology are not clearly defined and are ambiguous at best in the UAE and globally.
Fifty-two percent of UAE workers have not received or completed Generative AI training, which shows room for improvement on the part of their employers. Even so, the situation among UAE employers compared favourably with their global counterparts, with nearly seven in 10 global workers having never completed or received training on how to use Generative AI safely and ethically at work.
Workers globally also noted that their employers’ Generative AI policies are either non-existent or are not clearly defined. In the UAE, 64% of workers say their companies do not have clearly defined policies for using Generative AI at work.
Given employees’ surging use of AI, the survey demonstrates that businesses should take steps to ensure that Generative AI is implemented effectively, safely and ethically.