ProHance, a new-age workplace analytics and operations enablement platform, has partnered with Sydney-headquartered customer experience and digital transformation company, Customer Science Group, to offer ProHance solutions for its rapidly growing customer base across Australia and New Zealand.
ProHance’s technology platform enables organisations to gain actionable insights into their operations by leveraging advanced analytics, automation and real-time monitoring.
Todd Gorsuch, CEO, Customer Science Group, said: “ProHance is a compelling solution for Australian enterprises. Its ability to monitor performance for non-phone work also provide insights which support productivity gains, better employee engagement and greater customer satisfaction. More importantly for Customer Science Group, we can link these analytics into value management where we can illustrate that work delivered directly calibrates to the purpose and vision of the organisation.”
Brendan Maree, Vice President and Country Manager for Australia and New Zealand, ProHance, said: “As ProHance expands its Australian market footprint as a preferred choice for enterprise workforce planning, our channel partners continue to play a critical role in helping our customers take employee and customer engagement to a superior level.
“Customer Science Group is an ideal partner for ProHance in Australia and New Zealand, and their management team exemplifies our shared values of delivering innovative solutions and customer service. We’re excited to drive great results for our customers and mutual business success through collaboration and tapping into their specialist expertise and exemplary track record of success in designing and operationalising customer experience and digital vision.”