Hinduja Global Solutions (HGS), a leading provider of solutions in digital experience, business process management (BPM) and digital media services, has announced the opening of a new customer experience (CX) hub in South Africa to support both new and existing customers.
Located in Cape Town’s Woodstock neighbourhood with good proximity to airports, hotels and public transport, the new CX hub opens several permanent leadership and frontline positions to help support US, UK, and Australian clients in any industry. HGS expects to hire over 400 employees locally across voice and non-voice customer experience roles as well as corporate support functions by March 2025.
South Africa, the second-largest economy in Africa, is known for a large, well-educated, digitally savvy and English-speaking workforce, with four universities ranked among the top 500 globally. Because of its time zone matches, it is very well suited to provide seamless service to Australia-New Zealand in the east, UK-EU at the centre and Americas in the west. It is also multicultural and can service consumers from all these diverse countries with aplomb.
“South Africa offers a deep pool of talent and CX culture that encompasses a range of sectors and skills, from technology to finance, creative industries and customer service,” said Partha DeSarkar, Group Chief Executive Officer of HGS. “By tapping into these incredible resources, we believe the new hub in Cape Town will drive exceptional results for our expanding global client base, delivering top-notch customer experiences and innovative solutions.”