Francesca Zanisi, Chief People Officer at Webhelp, talks to us about the importance of soft skills and why human interaction is vital to building good client relationships. Today, we demand more than ever from our i...
Businesses must prioritise fostering an inclusive company culture to improve the professional experiences of young tech workers from underrepresented groups, new research has found. The data, which has been published in...
Columbia Wireless, an Internet Service Provider based in Canada, has addressed the problem of DDoS attacks by deploying Corero’s SmartWall DDoS Protection solution. Columbia Wireless is a high-speed I...
Contact centres are witnessing an overload of customer interactions and attempting to adopt numerous methods to enhance efficiency and boost productivity. However, it can be challenging to understand which elements...
Greisy Flores, Senior Global Product Manager of the Digital Adoption Platform at Nestlé, speaks to us about the implementation of WalkMe, how this has helped employee engagement and how this has, ultimately, has affected ...
Offices around the world continue to open for business, and while many companies expect employees will eventually return full time, new research suggests this isn’t likely to happen. According to a global s...
A Lynchpin Media Brand