Business Strategy

The impact of commuting on employee happiness

The world of work is changing faster than ever before, and one of the most significant shifts in recent years has been how and where employees work. Commuting, once an accepted and unavoidable part of daily life, has...

VIDEO: Driving business growth by improving customer experience

Zurich Insurance Group was founded more than 150 years go. It has individual customers and businesses all over the world which use its insurance services. It is prioritising customer experience and transforming the...

Put the fish on the table: How to address conflict and get a failing project...

There is no way for leaders to avoid conflict in any high-stakes business environment. It’s important to address conflict, resolve issues and turn around failing projects. George Kohlrieser, Author of Hostage at the T...

Can we ever truly fail well?

Zarina Pasalic, Vice President Sales Operations and Enablement at NTT Data, says don’t panic and throw your tools if setbacks occur – these are precisely the moments we grow stronger. Failing well – is it possible? I think...

Editor’s Question: McDonald’s has recently scaled back its DE&I goals. W...

As discussions on diversity and inclusion grow more contentious in the US with the revival of Trump-era policies, business leaders may face greater challenges in promoting and maintaining these values within their...

How to create a level playing field in meetings and foster diversity

Meetings can become very one-sided. They can be spaces where power dynamics and biases stifle diversity and inclusion. Some people can be overshadowed by the more dominant voices in the room and marginalised...

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