E-commerce is a rapidly growing industry and more companies in the retail sector are transitioning online. Annie Gardner, Omnichannel Customer Experience Manager at Marks & Spencer, speaks to us about its...
Far from solving the UK productivity and the ‘Great Resignation’ crisis – new research reveals that the overuse of collaboration tools – like Teams and Zoom – during the pandemic have led UK workers to make more mistakes;...
James Tamblin, BlueVoyant UK President, outlines the importance of businesses having an incident response plan in place to respond to cyberattacks quickly and efficiently. He highlights the steps organisations should...
Software duo joins forces to help fast-growing Australian and US craft brewing industry make more beer, in less time, with less waste. Australian manufacturing performance software company, OFS, and US ‘grain-to-glass’ bre...
Over the last two years, SMEs have seen a significant shift as many moved to remote working. However, with that comes increased cyber-risks. We spoke to three experts about how remote working has impacted SMEs and how...
Simple, convenient and visually attractive were the ideal CX, but this has become the expected norm. Now CX leaders need to create immersive customer experiences and produce positive emotional outcomes. Alex S...
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