When implementing a new technology, companies need to not only focus on the technical aspect but also the people side. How are employees going to react to the change? Do they know why the change is happening? Cavan...
Operational Research, known as ‘the art and science of decision-making’, is a hidden gem that is a transformative tool for businesses. It combines advanced mathematics, data analytics and human insights to provide a com...
There are substantial financial and legal consequences which businesses face due to non-Financial Crime Compliance, which can lead to litigation, bankruptcy, damaged reputation and loss of investor confidence. Chris...
It would be at a company’s peril to ignore its data. Data provides valuable insight for businesses into what their customers want and how to streamline operations. In a recent article for Intelligent CXO, Barry O...
The word ‘authentic’ is thrown around a lot with employees and leaders alike being told that they need to be ‘more authentic’. When talking about posting on social media, for example, businesses are told to be authent...
Managing customer interactions across many channels is an essential part of today’s businesses. But how can companies manage their own employees in contact centres when they both work from home and in the office? N...
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