Business Strategy

How to save your customer service team from burnout

Burnout is a real issue across a business that can be costly in more ways than one, and here. Blair Strachan, of leading customer service outsourcer, Kura, explores ways to help prevent your team from getting burnout...

Editor’s Question: How can a business create an equitable workplace?

An equitable workplace means a workplace which is free of bias and discrimination. Employees should all have the same access to opportunities and be treated the same. And more importantly, no employee should feel...

Crisis looming? Double down on opening communication lines

A leadership team faces challenges of all shapes and sizes. What’s important is how leaders handle the challenges. When COVID-19 started, leaders had to step up to the mark and deal with the unknown in the best...

How to get a team to buy into a shared vision and improve growth

It’s important to have a vision for your company but what’s more important is making sure that everyone in the team knows what that vision is and how to get there. Jeremy Campbell, CEO of Black Isle Group,...

The importance of educating healthcare employees in cybercrime prevention

The number of global medical Internet of Things (IoT) devices is growing rapidly, with 75% of all medical devices now connected to the Internet. But despite the numerous benefits of these connected devices, it leads...

CRS payroll automates and empowers pharmaceutical company 

CRS Technologies is a leading provider of solutions and services to the growing human capital management industry. Recently, it partnered with a South African pharmaceutical company to implement its solutions and...

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