It would be at a company’s peril to ignore its data. Data provides valuable insight for businesses into what their customers want and how to streamline operations. In a recent article for Intelligent CXO, Barry O...
The word ‘authentic’ is thrown around a lot with employees and leaders alike being told that they need to be ‘more authentic’. When talking about posting on social media, for example, businesses are told to be authent...
Managing customer interactions across many channels is an essential part of today’s businesses. But how can companies manage their own employees in contact centres when they both work from home and in the office? N...
Thales, a leading global technology and security provider, has announced the findings of its 2024 Thales Digital Trust Index which reveals that the banking sector is most trusted when it comes to protecting personal...
The sheer variety of employee-owned endpoints can cause a headache for IT teams. These devices do not always have the controls in place that endpoints within the office might have. Manuel Sanchez, Information Security...
Switching to an employee-owned model can help make businesses more profitable, competitive and sustainable while sharing the benefits of success with the people who helped to make it happen. That’s the message...
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