Technology

Financial services and insurance organisations must address the digital...

Riverbed, a leader in unified observability, has announced the Financial Services and Insurance (FSI) industry results of the Riverbed Global Digital Employee Experience (DEX) Survey 2023. The survey found that...

New research exposes blind spot in business strategy as legal risks loom...

Fifty-seven percent of business leaders see legal disputes as a price worth paying to get ahead of the competition, according to new research from leading international law firm, Allen & Overy. Yet, just one in...

Kushki becomes the first regional, next-generation payment acquirer in Latin...

Kushki, a payments technology company that connects Latin America through payments, announced it has become the first next-generation merchant acquirer in the region. This includes primary membership with Visa and...

Driving change: the shift from CRM to CX

Customers demand more from brands than ever before. Businesses need to provide a unified experience across all engagements, starting from the very first time an individual encounters a brand. Suvish Viswanathan,...

Davies’ journey from traditional tools with Clarity 

Sean Keane, Director of Business Consulting at Davies explains how using ‘Clarity by Davies’ to develop a ‘digital twin’ of operations has helped accelerate business transformation. This has not only been beneficial for Davies’...

South African financial institutions adopt omnichannel strategies to retain...

Dean Baker, Industry Team Lead: BFSI Southern & East Africa at Infobip, explains below how financial institutions in South Africa are redefining customer experience. While digital banking has gained widespread...

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