When implementing a new technology, companies need to not only focus on the technical aspect but also the people side. How are employees going to react to the change? Do they know why the change is happening? Cavan...
ProHance, a new-age workplace analytics and operations enablement platform, has partnered with Sydney-headquartered customer experience and digital transformation company, Customer Science Group, to offer ProHance...
Sixty-two percent of CEOs selected growth as their top business priority in 2024, according to a new survey by Gartner. This is the highest level since 2014, and an increase from last year’s survey where 49% o...
Genesys expands automation, analytics and conversational intelligence across the Genesys Cloud platform with new Copilots, Virtual Agents, Empathy Detection and Modern Agent Workspace. Genesys has unveiled multiple...
Hanneke Noort, Account Management Director, EMEA, Crown World Mobility, says ‘the machines’ may not have taken over – but they have made global mobility a much less daunting proposition. AI was everywhere over the cours...
New research from Ricoh Europe reveals that the majority of organisations lack the technology to support flexible working, with only 30% of European employees saying they have all the technology to collaborate...
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