Digital Transformation

How M&S connected with customers during the pandemic 

E-commerce is a rapidly growing industry and more companies in the retail sector are transitioning online. Annie Gardner, Omnichannel Customer Experience Manager at Marks & Spencer, speaks to us about its...

Why banks should consider investing in digital customer engagement services

Every industry has had to respond to increased demand for positive customer experiences and banking is no different. Here, Mathias Holzinger, GM TeamViewer Austria, outlines how the banking sector has adapted to this...

Get To Know: Mark Devereux, CTPO, Scalable Software

On the lighter side of things, we ask Mark Devereux, CTPO at Scalable Software, what makes him tick. What would you describe as your most memorable achievement? I’ve had a few standout moments during my career,...

Node4 delivers integrated cloud-based voice and data infrastructure and...

Node4 has supplied a fully integrated telephony system, contact centre and MPLS Private WAN to Ellisons, one of the UK’s leading suppliers to hair and beauty professionals. Lee Farmer, IT & Operations...

Endava maintains growth in Latin America through an innovative strategy

Endava consolidates its nearshoring offering and expands its operation in Latin America. Going from being just a team member to a partner in a successful business that is attractive on the New York Stock Exchange is a...

Facing down the climate crisis: Turning your business green

Over the past few years, sustainability has been rising swiftly up the corporate agenda. However, thus far, real change has failed to materialise. Even though businesses in the UK are well aware of the need for more...

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