Innovation
Loyalty programmes and personalisation falling out of favour due to...
New research from global Digital Transformation firm, Apply Digital, reveals that large enterprises are refocusing customer engagement investment on emerging technologies, notably AI. Traditional strategies...
Three work areas that Generative AI will impact in 2025
To truly get value from AI, organisations need to bring together three things: the availability of clean, complete data; transparency around how that data is governed and used; and the right philosophy to get value...
UK consumers rely on reviews more than ever, despite AI
A new survey from Reputation reveals a significant shift in UK consumer behaviour, with 68% of consumers now turning to online reviews as their primary source for purchasing decisions. This reliance surpasses...
By 2028, a quarter of enterprise breaches will be traced back to AI
Gartner has recently published its top predictions for IT organisations and users in 2025 and beyond. Notably, it predicted that by 2028, 25% of enterprise breaches will be traced back to Artificial Intelligence (AI)...
Helping customers mature their security operations
Splunk’s purpose is to build a safer and more resilient digital world. This year, it was acquired by Cisco to help customers continue to build resilience across their entire digital footprint. With 7,500 employees w...
Half of firms cite cost of maintaining legacy systems as main reason for...
Endava, a leading provider of next-generation technology services, has launched an IDC InfoBrief, sponsored by Endava, Navigating the Digital Shift. The IDC InfoBrief explores how AI can unlock new potential for...
The steps leaders can take to bridge intergenerational divides
Elizabeth Stewart, Partner and Head of Leadership Advisory at Odgers Berndtson, explains why addressing intergenerational divides enables leaders to unify organisations – an essential component for strong, sustainable g...
The recipe for ‘energising together’ starts with community connection
An energetic team at a company can make a huge difference to its successes. Creating a collective energy can boost morale and bring people together to work towards mutual goals. Jackie Kipps, Finance and Corporate...
Nokia and Telecom Egypt bring 5G to Egypt for the first time
Nokia has partnered with Telecom Egypt to bring 5G technology to Egypt for the first time. The collaboration aims to revolutionise the country’s telecom landscape by introducing the transformative power of 5G to...
Delayed digital switch-off allows businesses to switch on with digital...
BT Group recently announced that the date for the Public Switched Telephone Network (PSTN) switch-off in the UK has been pushed back to the January 31, 2027. This extended deadline aims to give more time for...
Editor’s Question: How do you encourage your team to work well...
Team collaboration is essential for creative thinking and project development. If your teams don’t work well together, there will be roadblocks in everyday work processes. But what is the key to help teams work t...
The cost of Internet failures to UK businesses
UK businesses lost over 50 million hours and £3.7 billion due to Internet failures in 2023, according to a new report from Beaming, a specialist business ISP. Reliance on connectivity for trading and operational ...
AI-as-a-Catalyst for Digital Transformation: Unlocking the next frontier of...
Across the Middle East, national AI strategies are being implemented to spur innovation and diversify economies in countries like UAE and Saudi Arabia. Leveraging the momentum, e& enterprise is rising to meet the...
Fifty-three per cent of global business services leaders prioritise...
Zinnov-ProHance study unveils data-driven strategies for organisational success. In the face of mounting macro-economic challenges, Global Business Services (GBS) organisations are at a pivotal moment. A new study by...
The impact of GenAI on process mining
Marcello La Rosa, CEO, Apromore, offers a C-Suite perspective on driving process optimization. In today’s fast-paced business environment, executives face pressure to boost operational excellence and stay ...
Migrating to the cloud: The key to business scalability, flexibility and...
Sam Woodcock, Senior Director of Cloud Strategy and Enablement, 11:11 Systems, on the benefits of cloud infrastructure and the key to digital transformation for organisations to stay ahead. Whenever a new technology ...
Is an over-focus on technology behind failed business transformation...
When implementing a new technology, companies need to not only focus on the technical aspect but also the people side. How are employees going to react to the change? Do they know why the change is happening? Cavan...
ProHance launches partnership with Customer Science Group
ProHance, a new-age workplace analytics and operations enablement platform, has partnered with Sydney-headquartered customer experience and digital transformation company, Customer Science Group, to offer ProHance...
A Lynchpin Media Brand