Innovation
Telco providers are losing a fifth of customers due to chatbots
Chatbots are the most frustrating part of shopping online for telco services for nearly a quarter (24%) of consumers, as one in five (20%) admit to completely abandoning an online telco purchase due to a chatbot’s i...
Forrester’s Technology and Security predictions 2025
Tech leaders will triple the adoption of AIOps to reduce technical debt. According to Forrester’s 2025 technology and security predictions, 75% of technology decision-makers will see their technical debt rise to a mo...
Millions of UK employees not trained properly on how to work with AI
One in five (19%) UK employees, equating to 6.31 million workers, have received no real training from their organisations on how to work and collaborate effectively with AI tools, according to latest findings...
AI-as-a-Catalyst for Digital Transformation: Unlocking the next frontier of...
Across the Middle East, national AI strategies are being implemented to spur innovation and diversify economies in countries like UAE and Saudi Arabia. Leveraging the momentum, e& enterprise is rising to meet the...
Resolve messy data to allow GenAI to deliver over ‘the last mile’
Generative AI (GenAI) is for the last mile. If you want to create something special that resonates with your target audience, you first need an underlying data infrastructure – and other forms of AI working under the s...
AI is already destroying customer service and burning out your employees:...
AI is talked about all the time and there are many different ways to incorporate it into your organisation. But does it always provide what it promises? Paul Ducie, Partner at business transformation specialists,...
The steps leaders can take to bridge intergenerational divides
Elizabeth Stewart, Partner and Head of Leadership Advisory at Odgers Berndtson, explains why addressing intergenerational divides enables leaders to unify organisations – an essential component for strong, sustainable g...
The recipe for ‘energising together’ starts with community connection
An energetic team at a company can make a huge difference to its successes. Creating a collective energy can boost morale and bring people together to work towards mutual goals. Jackie Kipps, Finance and Corporate...
Nokia and Telecom Egypt bring 5G to Egypt for the first time
Nokia has partnered with Telecom Egypt to bring 5G technology to Egypt for the first time. The collaboration aims to revolutionise the country’s telecom landscape by introducing the transformative power of 5G to...
Delayed digital switch-off allows businesses to switch on with digital...
BT Group recently announced that the date for the Public Switched Telephone Network (PSTN) switch-off in the UK has been pushed back to the January 31, 2027. This extended deadline aims to give more time for...
Editor’s Question: How do you encourage your team to work well...
Team collaboration is essential for creative thinking and project development. If your teams don’t work well together, there will be roadblocks in everyday work processes. But what is the key to help teams work t...
The cost of Internet failures to UK businesses
UK businesses lost over 50 million hours and £3.7 billion due to Internet failures in 2023, according to a new report from Beaming, a specialist business ISP. Reliance on connectivity for trading and operational ...
AI-as-a-Catalyst for Digital Transformation: Unlocking the next frontier of...
Across the Middle East, national AI strategies are being implemented to spur innovation and diversify economies in countries like UAE and Saudi Arabia. Leveraging the momentum, e& enterprise is rising to meet the...
Fifty-three per cent of global business services leaders prioritise...
Zinnov-ProHance study unveils data-driven strategies for organisational success. In the face of mounting macro-economic challenges, Global Business Services (GBS) organisations are at a pivotal moment. A new study by...
The impact of GenAI on process mining
Marcello La Rosa, CEO, Apromore, offers a C-Suite perspective on driving process optimization. In today’s fast-paced business environment, executives face pressure to boost operational excellence and stay ...
Migrating to the cloud: The key to business scalability, flexibility and...
Sam Woodcock, Senior Director of Cloud Strategy and Enablement, 11:11 Systems, on the benefits of cloud infrastructure and the key to digital transformation for organisations to stay ahead. Whenever a new technology ...
Is an over-focus on technology behind failed business transformation...
When implementing a new technology, companies need to not only focus on the technical aspect but also the people side. How are employees going to react to the change? Do they know why the change is happening? Cavan...
ProHance launches partnership with Customer Science Group
ProHance, a new-age workplace analytics and operations enablement platform, has partnered with Sydney-headquartered customer experience and digital transformation company, Customer Science Group, to offer ProHance...
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