Ericsson and Ooredoo Qatar have signed a five-year extension of their 5G deal during Ooredoo Qatar’s visit to Ericsson’s headquarters in Kista, Sweden to increase collaboration on radio access network (RAN) products and...
Retail has been hit hard by the pandemic and the on-going economic turmoil. The industry has had to adapt to new ways of working to survive, including exploring the new technology available. Rob Shaw, SVP Global Sales at...
Despite all the conversation and excitement surrounding AI, new research has found that just 13% of businesses are currently using it. Yet, although current take up is low, greater investment is on the horizon for the...
Contact centres could save a lot of time by using an AI chatbot. Gartner forecasts that one in 10 agent interactions will be automated by 2026, an increase from an estimated 1.6% of interactions today that are...
Digital inequality continues to be a major challenge facing South Africa. Businesses and the government recognise this challenge and are committed to bridging the digital divide and ensuring access to affordable and...
Despite half of consumers (50%) being frustrated by the experiences they receive online, 43% say they will never share any feedback so brands can address their shortcomings. That’s according to a new report from F...
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