Personalisation, 24/7 availability and support through digital channels should enable most brands to keep up with changes in customer behaviour. According to Frost & Sullivan, the European...
Jason du Preez, Senior Vice President Asia Pacific, SugarCRM, discusses why the CIO, CCO and CMO partnership is essential to Digital Transformation and customer experience with the result of making CX as frictionless...
According to new research released by Zendesk in partnership with Enterprise Strategy Group (ESG), companies that have continued to invest in their customer experience (CX) over the past year are 10 times more l...
Mast Consulting, part of the MAST Consulting Group, has announced the launch of its full-suite employee empowerment and retail experience solution – RIAA – the Retail Intelligence and analytics app. This inn...
There’s no doubt that this year, servicing the world’s connectivity needs has been more critical than ever before. Network providers have faced many new challenges as we grew more and more reliant on connectivity for the...
Businesses around the world are dependent on their clientele and establishing a good customer base. Once, that has been developed, however, another question arises: how do businesses guarantee brand loyalty from their...
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