CX

Sana Commerce finds e-commerce sites failing B2B buyers

B2B suppliers are failing buyers, new research has found, with 52% of e-commerce sites not fully meeting expectations. The survey, conducted by Sapio Research on behalf of Sana Commerce, found...

Hermes UK CEO on understanding the customer experience

Hermes is the largest dedicated parcel carrier in the UK, delivering more than 650 million parcels on behalf of 80% of the UK’s top retailers. Over the last five years, CEO, Martijn De Lange, has overseen the...

How can businesses foster customer and brand loyalty?

Consumer loyalty is a growing concern for businesses globally. Samer Saad, Regional Manager, Middle East at Appsflyer tells Intelligent CXO how to adhere to a positive customer experience. A recent Gartner report...

How Delta Air Lines’ CX reached new heights with Emplifi

Great customer experience is about more than just response times – companies should focus on the entire brand experience. Serving more than 180 million customers across the globe, American airline, Delta Air...

Matrix42 CEO on enabling a smart and secure digital workspace

Organisations around the world are now relying on digital tools to help them deliver positive experiences for both their employees and end users, particularly given the shift to remote working brought about by the...

Editor’s Question: How have customers’ expectations changed within the l...

Martin Taylor, Deputy CEO at Content Guru explains how customers’ expectations have changed in the last 18 months. Consumer behaviour is far from motionless – it’s a constantly shifting and evolving....

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