Insights

VIDEO: Driving business growth by improving customer experience

Zurich Insurance Group was founded more than 150 years go. It has individual customers and businesses all over the world which use its insurance services. It is prioritising customer experience and transforming the...

From cost-cutting to revenue-generating: The strategic role of technology in...

Today’s economic climate is a difficult one to navigate. There is plenty of uncertainty and persistent market volatility. Businesses need to strike the right balance when managing costs and running an efficient c...

TikTok marketing strategy: Why business leaders can’t afford to ignore TikTok

With over 1 billion users, 92% of whom act after engaging with content, TikTok is vital for marketers in 2025. Its diverse ads, broad reach and innovations like TikTok Search Ads and Smart+ are redefining brand...

Put the fish on the table: How to address conflict and get a failing project...

There is no way for leaders to avoid conflict in any high-stakes business environment. It’s important to address conflict, resolve issues and turn around failing projects. George Kohlrieser, Author of Hostage at the T...

Can we ever truly fail well?

Zarina Pasalic, Vice President Sales Operations and Enablement at NTT Data, says don’t panic and throw your tools if setbacks occur – these are precisely the moments we grow stronger. Failing well – is it possible? I think...

Accelerating gender equality in the workplace

International Women’s Day has been celebrated for over a century, with deep roots in women’s suffrage and the labour movement. Each year, different events take place globally, including marches, exhibitions and d...

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