Insights

Somewhere beyond the plastic bag lies the future of retail

Jane Ewing, Senior Vice President, Sustainability at Walmart explains how the company is addressing the issue of single-use plastic bag waste. Globally, people use about one trillion plastic bags a year, and...

The future of digital IDs for business and society

As digital ecosystems have become more integral to society, we have seen our identities carry across into the online world. But without real life verification how can anyone be sure that you are who you say you are...

Few employers say their wellbeing and caregiving programmes effectively...

US employers are expanding efforts to enhance their employees’ wellbeing as they map out a benefit strategy for operating in a post-pandemic environment. These initiatives come as less than three in 10 employers...

Retail industry lags behind in customer experience strategy

NTT, a world-leading global technology services provider, has announced its Retail Guide to the Global Customer Experience Benchmarking Report which shows that the retail sector is particularly lagging behind in...

Redefining ‘work-life balance’ in the remote work era

Jeremy Paton, Team Engagement Solutions Director APAC, Avaya, analyses the shift from work-life balance to ‘work-life integration’ and offers strategies for leaders and managers to leverage their tech...

Natterbox CEO on the power of data to build better relationships

Neil Hammerton, CEO and Co-founder, Natterbox, tells us how the ability to better understand data can help organisations gain a greater insight into their customers, drive better business decisions and build better...

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