Managing customer interactions across many channels is an essential part of today’s businesses. But how can companies manage their own employees in contact centres when they both work from home and in the office? N...
Ever noticed a similarity between Digital Transformation challenges and those challenges faced by leaders in the sports sector? Will Larcombe, Co-founder and Director, Stellarmann, has. In this feature, he talks about...
New research from Ricoh Europe reveals that the majority of organisations lack the technology to support flexible working, with only 30% of European employees saying they have all the technology to collaborate...
Chris Jacob, Global Vice President, Threat Intelligence Engineers, ThreatQuotient, says an ever-evolving threat landscape needs a structured and efficient risk-based process for managing vulnerabilities. It might...
One area where companies could invest in to improve sales is post-purchase campaigns. By keeping in touch with the buyer once the sale has gone through, businesses can not only leave a good impression but encourage...
Anthony Spadafino, Lead Product Manager – Intelligence at SmartRecruiters, an all-in-one hiring platform serving 4,000 customers globally, sheds light on the transformative power of AI and mobile integration in...
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