Organisations must first understand the landscape in which they operate and understand what drives them to gain a competitive advantage and achieve financial success. Amitava Sengupta, Executive Vice President at HCL...
Bringing new customers onboard is the most important part of the customer journey. Yet, despite this being so critical, poor onboarding is the main cause of customer churn. It’s estimated that more than half of c...
Publicis Sapient has released its inaugural 2022 Retail Guide to Next report. The report highlights the key trends retail companies must focus on in the year ahead to transform their businesses into shopper-first organis...
Across the globe, there are numerous regulations in place which are designed to safeguard both businesses and end users. But these regulations are not without their challenges, as organisations need to ensure...
Diversity, equity and inclusion (DEI) is something every company should aspire to achieve within the workforce. Talent Works is dedicated to changing the recruitment conversation, challenging conventional thinking and...
Small businesses were hit heavily by the pandemic and the effects of this are still ongoing as the economy begins to recover. Over the years, American Express has supported SMEs by relaunching its successful ‘Shop S...
A Lynchpin Media Brand